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Policy & Rules

1 Charges and Fees

1 Taobao Shopping Fee:

                  0 CNY < Order Amount≤2,000 CNY      Service Fee = 100CNY

 2,000 CNY< Order Amount≤5,000 CNY      Service Fee = 4%

5,000 CNY< Order Amount≤20,000 CNY      Service Fee = 3%

           Order Amount≥20,000 CNY Service      Service Fee = 2%

2 Export & Import Fee:

1%-2% according to product and quantity,contact us for details.

3 Payment Fees:

Payment Fee should be paid by customer and details below:
Payooner:3%
PayPal:5%
Westerunion:15-40USD per order,final confirm with local bank.
MoneyGram:13-35USD per order,final confirm with local bank.
CLICK HERE to view more information about WesternUnion and MoneyGram

4 Custom Tax/Duty Charge:

We do not provide or cover destination country custom tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. popobuy.com will NOT be responsible for any Custom tax/duties cost and fees.

2 Return/Refund After Shipping

Those Cannot accept returns and refunds(after delivery to customer):

1 Color Difference:

there will certainly be small differences between the pictures you saw on screen and the real products,and the Taobao Rules will not support this as quality problem.

2 No Informed Updates:

There might be some changes or updates for items you bought which will not infulence the use and functions which will be not considered as quality problems.

3 Size Difference

Although Taobao support exchange in 7 days for size difference,but due to time for international shipping,it will be more than 7 days to return items,so please pay more attention on sizes(Chinese size,U.S. or International size) and measurement(usually by centimeter and KG in China)

4 Return Policy

We will be fully responsible for shipping damages,we will reserve the right to request for pictures , in situations where applicable, to verify any claimed damages.

Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused . We do not accept back items in worn or used conditions.

  • IMPORTANT, please note: 
    DUE TO HEALTH RESTRICTIONS AND SANITARY REASONS, WE DO NOT RESELL SWIMSUITS, INTIMATE/ INTIMATE APPAREL, HOSIERY AND LINGERIE ITEMS. THESE ITEMS WILL BE FINAL SALE (NO RETURN, NO EXCHANGES, ALL SALES ARE FINAL). On-Sale items are also final sale.

3 Return/Refund Before Shipping

Returns after items arrived at Popobuy warehouse but before shipping to customer

1 Small quantity return will be accept with freight paid by customer.

2 Large quantity return or whole order cancel will charge 1% of return item price.

No reason return is not supported on 1688.com(Alibaba)

4 Special Items

Items Forbidden:

1 Toxic, Flammable and Explosive.

2 Weapons

3 Food and Drinks

4 Medicines

Items Need Special Shipping:

Contains:Liquid,battery,motor,magnet,powder

(Please confirm with our Service Staff if these items can be shipped.)

Risky Items:

Fake Brand and imitation products:

with risky of return and confiscate by custom:

 please be considered before you are ordering these products,Popobuy is not responsible for this risk.

2017-06-22T14:13:48+00:00